At Hannah Expanse, we strive to provide high-quality products to our customers. If you are not satisfied with your purchase due to damage or defects, please review our return and refund policy below.
1. Eligibility for Returns
- Returns are accepted only in cases of damaged or defective products.
- You must notify us within 24 hours of receiving the item.
- The item must be unused, in its original packaging, and in the same condition as received.
2. Return Process
- To initiate a return, contact our support team with your order details and clear photos of the damaged or defective item.
- Once the return request is approved, our team will arrange a pickup or provide further instructions.
- The item must be securely packed to prevent damage during return transit.
3. Refund Policy
- We do not offer refunds. Instead, eligible returns will be exchanged for a replacement product of the same type.
- If the requested replacement is unavailable, we may offer an alternative product of similar value.
4. Contact Us
If you have any concerns or need assistance with a return, please reach out to our support team at [email protected].